1. Purpose
1.1 The coach whose website or app you are using ("the coach") has adopted this privacy policy to inform you how your personal data is processed.
2. Contact information
2.1 The coach is the data controller and is responsible for your personal data being processed in accordance with applicable law. The coach's contact details are given on the coach's website and in your order confirmation.
3. The coach ensures fair and transparent data processing
3.1 When the coach requests your personal data, you are informed which data is being used and for what specific purpose. This information is available to you at the time your personal data is collected.
3.2 If the coach collects your personal data from others, such as a public authority or a business partner, you will be informed of this no later than 10 days after the data is collected. The coach must also disclose the purpose of the collection and the legal basis that permits the coach to access your personal data.
4. Types of data collected
4.1 The coach processes personal data for your registration with the coach and to ensure that the coach has the information needed to set up a personalised training program and give you continuous guidance. The data processed covers: name, address, email, date of birth, sex, weight, body fat percentage, any injuries, illnesses or allergies, activity level, profile picture, motivation for applying, body measurements, results of physical tests, completed exercises, and chat messages in group chats and with the coach.
4.2 In addition, the coach may process personal data that you actively transfer to CoCoach ApS yourself.
5. Use of the collected personal data
5.1 The purpose of collecting and processing personal data is to ensure that the coach can fulfil the coach's obligations to you and give you the best training possible. Data is also stored to make sure that proper documentation exists, should any disagreement arise from your engagement with the coach.
6. Storage
6.1 The information is stored only for the period allowed and is deleted when the coach no longer needs the personal data. How long it is kept depends on the type of information and the reason for storing it.
7. Transmission of personal data
7.1 The coach may transmit personal data to a third party only in compliance with this privacy policy.
7.2 The coach may transmit or share personal data in order to comply with a legal obligation. Data may also be transmitted following directions from a court or other public authority for the protection of trademarks, privileges or property rights. This includes the exchange of data with other companies and organisations as a safeguard against fraud.
7.3 The coach makes use of service providers and data processors acting on the coach's behalf. These services include hosting, system maintenance, email services etc. Business partners have access to the data to the extent necessary to do their job and deliver the requested services. Business partners are contractually obliged to handle data in strict confidence and are not authorised to use it for any purpose other than those agreed with the coach. The coach supervises that business partners meet their commitments in this regard.
7.4 Should the coach in exceptional cases transmit personal data to a service provider or data processor outside the EU, the coach guarantees that the transmission happens in accordance with legal requirements.
8. Cookies
8.1 What are cookies?
Cookies are small text files made up of letters and numbers, stored on your computer or other device. Cookies are created when you visit a website that uses them. They are used to save your browsing history, to help you start where you left off on a previous visit, and to remember your chosen language or other preferences.
If the coach uses cookies, you will be notified of the use and purpose of the cookies that collect data. The coach must ask for your consent before cookies are stored on your computer. Cookies necessary for functionality and settings may be used without your consent.
8.2 The coach uses the following types of cookies:
Technical cookies: technical cookies are necessary for the functionality of most websites. They ensure that you can stay on the website you are visiting.
You can choose not to accept cookies on your computer by adjusting your browser settings. Settings are adjusted differently depending on which browser you use. Be aware that if you decline cookies, you also disable many internet functions and services.
9. Security
9.1 The coach protects your personal data and has adopted internal data security policies containing guidelines and precautionary measures to protect your personal data from destruction, loss, alteration or unauthorised disclosure, and to prevent unauthorised access to the data.
9.2 The coach has set procedures for assigning security levels to anyone processing personal data that contains information on personal interests and habits. To prevent loss of data, the coach makes ongoing backup copies of the personal data and protects its confidentiality and authenticity by use of encryption.
9.3 In the event of a data security breach that implies a reasonable personal risk of discrimination, identity theft, economic loss, damage to reputation or other significant disadvantage, the coach must inform you without undue delay.
10. Your rights
10.1 In general
To access your data, to have it corrected or deleted, or to object to the processing of your data, you make a request to the coach. You will receive an answer as soon as possible and no later than one month after the coach receives your request.
10.2 Access to your personal data
If you request it at any time, the coach must inform you which data is processed, how and from where it was collected, and how it is used. You also have the right to be informed how long your personal data will be stored and who has access to your data if it is transmitted.
You can obtain access to the data being processed by making a request to the coach. Access may be restricted out of consideration for the privacy of other people, trade secrets and intellectual property rights.
To use your rights, you make a request to the coach. Contact information can be found under section 2.
10.3 Correction or deletion of incorrect data
You have the right to have inaccurate personal data corrected. The request is made to the coach, stating the inaccuracies and your corrections to the data.
In some cases the coach is obliged to delete your personal data if you request it.
You may also contact the coach for clarification if you believe your personal data is being processed in breach of regulations or other legal obligations.
If a request for correction or deletion of your personal data is made and the request is justified, the coach will make the changes to the data as soon as possible.
10.4 Objection to data storage and transmission
You have the right to object to the processing of your personal data. You may also object to the coach transmitting your data for marketing purposes. If your objection is justified, the processing of your personal data will stop.
You are entitled to receive the personal data you have made available to the coach, as well as data about you that has been collected from other parties with your consent. You are also entitled to have your data sent to you if the coach processes your data as part of a contract to which you are a party. You also have the right to transfer this personal data to another service provider.